The Repair Process

The Estimate

The estimator will inspect your vehicle to assess the amount of damage sustained. An estimate is prepared and you will be given a completion date and asked to sign an authorization for repairs. The estimate is submitted to your insurance company for their approval of the repairs to be completed.

Parts Are Ordered

The parts manager will order all the parts needed for the repair. Once parts arrive the vehicle can then be scheduled for repairs. Arrangements will be made with the car rental company if you need a rental.

Remove Damaged Parts

Your vehicle is in the shop and is ready to be disassembled. Once parts have been removed, a secondary inspection will determine if there is any damage that couldn’t be detected initially. If more damage is found, a supplemental report will be completed and sent to the insurance company. Once approved, any additional parts will be ordered and an updated completion date will be given.

Body and Structural Repair

If necessary, your vehicle will be placed on unibody repair equipment. New panels will be prepared and installed. Priming, sealing, and corrosion protection is added to the new parts. All work is inspected and tested. Once the repairs are signed off, the vehicle will head to the paint department.


First, your vehicle will be pressure washed and chemically cleaned. Next, it is prepped, primed, sanded, and sealed. The last stage before entering the paint booth is taping and masking around the area(s) to be painted, which will protect the parts of the vehicle that will not need painting. Any dust particles will be removed so as not to interfere with the painting process. The vehicle is now ready to undergo multi-step refinishing using an acrylic urethane paint system.

The Finishing Touches

Parts that were removed for painting are reassembled, the vehicle is realigned, and climate control is checked for proper operation. The vehicle is then detailed and any extras (such as pinstripes) are taken care of. The vehicle is inspected and taken for a test drive. After it checks out, you will be notified and a time is set for picking up your finished vehicle.

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